House of Amber Nectar Pte Ltd
General Terms & Conditions, and our Privacy Policy & Personal Data Consent.
Last updated: 6 August 2026
1.1 Account Registration. To access certain features, you may need to register an account. You agree to provide accurate, current, and complete information and to keep it updated.
1.2 Account Responsibility. You are entirely responsible for maintaining the confidentiality of your password and user ID. Any activity under your account is your responsibility. Notify us immediately of any unauthorized use.
1.3 Right to Suspend or Terminate. We may suspend, terminate, or restrict your account for any reason, including: (a) suspected fraudulent or unlawful activity; (b) prolonged inactivity (12+ months); (c) violation of these Terms; (d) false or misleading information; (e) conduct harming our reputation or platform integrity.
1.4 Effect of Termination. On termination: access ceases immediately; outstanding orders may be cancelled; we may retain personal data per law or our Privacy Policy; surviving provisions include ownership, warranty disclaimers, indemnity, and limitations of liability.
2.1 Invitation to Treat. Product listings are an invitation to treat only. Your order is an offer to purchase. A contract forms only when we confirm or dispatch.
2.2 Right to Reject or Cancel. We may reject or cancel any order for reasons including: out of stock; pricing or description error; suspected fraud; excessive quantity; undeliverable address; underage or intoxicated recipient.
2.3 Order Cancellation by You. You may cancel before dispatch by contacting customer service. After dispatch, use our Returns & Refunds policy.
3.1 Currency and GST. Prices are in SGD and include GST where applicable.
3.2 Pricing Errors. We may cancel orders placed at an incorrect price and refund any amounts paid.
3.3 Payment Processing. Payment is due at purchase via available methods, handled by third-party processors.
3.4 Refund Processing. Refunds are processed within fourteen (14) business days to the original payment method.
4.1 Delivery Terms. Delivery times are estimates. We may use third-party delivery partners.
4.2 Alcohol Delivery Verification. The recipient must be 18+ with valid ID. Delivery may be refused if the recipient appears underage, intoxicated, or cannot show ID. Refused deliveries may incur restocking or redelivery fees.
4.3 Risk of Loss. Risk and title pass to you on delivery or handover to the carrier, whichever first. Inspect on delivery and report damage promptly.
4.4 Failed Delivery. Failed delivery due to your absence, refusal without valid reason, or wrong address may incur redelivery fees or cancellation.
5.1 General. Returns within 7 days of delivery, unopened, in original packaging, with proof of purchase.
5.2 Alcohol-Specific. Returns limited to: wrong item delivered; damaged, defective, or spoiled on delivery; seal broken before delivery. Opened alcohol cannot be returned for change of mind.
5.3 Process. Contact customer service with order number. We may request photo evidence. Approved returns collected at our expense; refunds within 14 business days of receipt and inspection.
5.4 Non-Returnable. Opened alcohol, perishables, gift cards, vouchers, clearance or final-sale items.
6.1 Descriptions. We aim for accuracy; actual products may vary slightly from images. Vintage years subject to availability.
6.2 Substitution. If unavailable, we offer: wait for restock; accept a substitute of equal or greater value; cancel for full refund.
6.3 Responsible Consumption. For adults of legal drinking age. Enjoy responsibly. See www.drinkaware.sg or www.nams.sg.
7.1 Terms. Promotions have their own terms; non-transferable; non-exchangeable for cash; may have minimum spend, validity, and usage limits; not combinable unless stated.
7.2 Modification. We may modify, suspend, or withdraw any Promotion, and void discounts used fraudulently or in error.
7.3 Stacking. One discount code or voucher per order, unless stated. Not applied to already discounted or sale items unless stated.
7.4 Membership Programme. Membership is free, open to individuals aged 18 or over, and is personal to you. The programme is operated by House of Amber Nectar Pte Ltd across our brand sites.
Coins are earned at the rate shown on your membership page (currently 1 coin per S$1 spent). Coins do not expire.
Bonus awards, each once per person:
Coins are redeemed for money off at the rate shown on your membership page (currently 100 coins = S$1 off). There is effectively no minimum — you can redeem from 1 coin. Discounts apply to the GST-inclusive price shown on the site.
Members can reveal a 15% discount code once per rolling 7-day period. The 7 days start when you reveal the code, not on a fixed weekday. Each code is single use, tied to the account that revealed it, and applies to Vin House wines. Cartons and merchandise are excluded.
Coins earned on any of our sites go into a single balance and can be spent on any of them. Joining and profile bonuses are once per person, not once per site — if you claimed them on another of our sites, you cannot claim them again here.
The referral reward is paid when the referred friend qualifies. Referring yourself does not count, and where more than one referrer is recorded, the first referrer is the one that applies.
You agree not to: (a) use the platform unlawfully; (b) purchase for commercial resale without authorization; (c) create multiple accounts to circumvent limits or exploit promotions; (d) interfere with the platform; (e) scrape or data-mine without consent; (f) impersonate or falsify info; (g) upload malware; (h) post false or fraudulent content; (i) infringe IP; (j) attempt unauthorized access.
9.1 Our IP. All platform content is our property or our licensors', protected by Singapore and international law. No rights granted without written consent.
9.2 User-Generated Content. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable worldwide right to use, reproduce, modify, publish, translate, and display it for our business. You warrant ownership and non-infringement.
10.1 No Warranties. Provided "AS IS" and "AS AVAILABLE", with no warranties of merchantability, fitness, non-infringement, or otherwise to the maximum extent permitted by law.
10.2 Platform Stability. We do not guarantee uninterrupted, secure, or error-free service and may modify or discontinue at any time.
10.3 Third-Party Content. We are not responsible for third-party sites or services linked from the platform.
To the maximum extent permitted by law, we are not liable for: (a) indirect, incidental, consequential, punitive, exemplary, or special damages; (b) loss of profits, revenue, business, opportunity, data, or goodwill; (c) damages from use or inability to use the platform; (d) damages from products purchased (except due to our negligence); (e) damages from unauthorized access to your data.
Our aggregate liability shall not exceed the total amount paid by you for the product(s) giving rise to the claim in the 12 months preceding the event.
Nothing excludes liability for death or personal injury from our negligence, fraud, or any liability that cannot be excluded by law.
You agree to indemnify and hold us harmless from claims, damages, losses, liabilities, and legal fees arising from: (a) your use of the platform; (b) breach of these Terms or law; (c) violation of third-party rights; (d) content you submit; (e) fraudulent, negligent, or wilful misconduct; (f) third-party claims relating to delivery (including underage consumption); (g) tax liabilities arising from your use. Survives termination.
We are not liable for failures caused by events beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government actions, strikes, utility or telecom failures, supply disruptions. If the event continues 30+ days, either party may terminate the affected order(s), and pre-paid amounts for undelivered products will be refunded.
If any provision is found invalid or unenforceable, the remainder continues in full force. The invalid provision is replaced by a valid one closest to its intent.
These Terms, with our Privacy Policy and referenced policies, constitute the entire agreement and supersede prior communications. You have not relied on representations not expressly set out here.
You may not assign your rights without our consent. We may assign or subcontract our rights at any time. Binding on successors and permitted assigns.
No failure or delay to exercise any right is a waiver. Any waiver must be in writing and signed by an authorized representative.
By using the platform and providing contact information, you consent to receive communications electronically (email, SMS, push, platform notices). Electronic communications satisfy any "in writing" legal requirement.
Governed by the laws of the Republic of Singapore. Parties submit to the non-exclusive jurisdiction of Singapore courts. We may bring proceedings in your country of residence or any relevant country.
We may modify these Terms at any time. Changes are effective on posting. Continued use constitutes acceptance.
We comply with Singapore's Personal Data Protection Act 2012 ("PDPA"). By using our platform, you consent to the collection, use, disclosure, and processing of your personal data as described below.
(a) Identity & Contact: name, email, phone, residential/billing/delivery address, date of birth; (b) Demographic: age and sex; (c) Transaction: products purchased, order history, payment method (no full card details); (d) Account: username, password, preferences, activity; (e) Technical: IP, browser, device, usage via cookies.
(a) Retail operations & order fulfillment; (b) age verification & legal compliance (18+); (c) targeted marketing & promotions based on demographics, purchases, location; (d) market analysis and platform improvement; (e) security & fraud prevention; (f) legal & regulatory compliance.
We may disclose to: (a) affiliates; (b) third-party service providers (payment, delivery, IT, marketing, support); (c) professional advisers; (d) governmental authorities where required; (e) successors in a merger or sale. We do not sell your personal data.
Data may be transferred outside Singapore with safeguards comparable to the PDPA.
Retained only as long as necessary or as legally required, then securely deleted or anonymized.
You may opt out of marketing by: (a) unsubscribe link in emails; (b) account notification preferences; (c) contacting our DPO. Processed within 30 days. Withdrawing consent for core operations may prevent us fulfilling orders.
You may request access and correction of your data via our DPO. A reasonable administrative fee may apply for access requests.
We apply technical and organizational measures (encryption, secure infrastructure, access controls, security reviews). No system is 100% secure.
We use cookies and similar technologies. You can control them via browser settings; disabling may affect functionality.
Data Protection Officer
Email: wookaishan@ambernectar.com.sg
Postal: 9 Tuas Bay Walk, Singapore 637757
We acknowledge within 5 business days and aim to resolve within 30 calendar days.
By providing your contact information, you consent to electronic communications, which satisfy any "in writing" requirement.
We may update this Privacy Policy from time to time. Material changes will be notified where required.